FAQS
How do I place an order?
To place an order, simply browse our online catalog, add the desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase. Please note that the prices may be subject to change, discounts are sometimes added after placing your order
Do you offer international shipping?
Currently, we only ship within Canada. We are working on expanding our shipping options to international destinations in the future.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days and are shipped out 1-2 business days after payment is received.
Can I track my order?
Yes, once your order has been shipped, you will receive an order confirmation by email. If you have questions concerning your shipment, please contact our customer service team (admin@distributionmunchiz.com).
Can I change or cancel my order?
If you need to change or cancel your order, please contact our customer service team (admin@distributionmunchiz.com) as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.
What is your return policy?
We accept returns of unopened and undamaged products within 15 days of purchase. Please contact our customer service team (admin@distributionmunchiz.com) to initiate a return.
How do I return an item?
To return an item, please contact our customer service team for instructions (admin@distributionmunchiz.com).
How should I store my candies and chocolates?
We recommend storing candies and chocolates in a cool, dry place away from direct sunlight to maintain their freshness and quality.
How can I contact customer service?
You can reach our customer service team via email at admin@distributionmunchiz.com. Our business hours are Monday to Friday, 9 AM to 5 PM EST.
Do you offer your products to individuals?
Yes, we offer options for individuals. You can visit our store at munchiz.ca and add our exclusive items to your cart and have it shipped directly to your location.